TECHNOLOGY
Surrey’s Premier Lifestyle Magazine
Caring for computers
Louise Alexander-O’Loughlin talks to James Henville, managing director of fast growing, on-site computer repair and IT support company, CRUK, about how his expert team can help with tech troubles the same day.
James Henville
Computer Repair UK (CRUK), with offices based in Weybridge, Guildford and Surbiton, could be the answer to all our technology prayers – personal ‘computer–busters’. The company’s clients include residential homes, small businesses and larger corporate companies as well.
A fully qualified CRUK technician aims to arrive the same day following an enquiry to one of its offices to either fix, clean up, cloud back up, de-virus or sync a client’s entire IT technology, so they can go about their business. Some customers employ CRUK to give their PCs a good system clean on a monthly basis. CRUK is equally at home with Windows, PCs and laptops, as well as Apple equipment such as MacBooks and iMacs.
A fully qualified CRUK technician aims to arrive the same day following an enquiry to one of its offices to either fix, clean up, cloud back up, de-virus or sync a client’s entire IT technology, so they can go about their business. Some customers employ CRUK to give their PCs a good system clean on a monthly basis. CRUK is equally at home with Windows, PCs and laptops, as well as Apple equipment such as MacBooks and iMacs.
The company is committed to fixing home and business computer problems on site wherever possible and has built up a strong customer base by adhering to very high standards.
Q James, why do you think your business has grown at such a pace?
A People are so reliant on technology and life is run at such a fast pace that most of our clients want their problems fixed as soon as possible, and in their own homes or offices. The old traditional method of leaving a PC in a shop to have issues fixed can cause frustration and unnecessary stress.
Q What sets CRUK apart from others?
A We’re local and aim to be with a customer in a couple of hours. The beauty of what we do is people don’t often trust leaving their PC with ‘someone’. We’re on-site, literally sitting next to the customer, so we can talk through what we’re doing. Sometimes we do act remotely, accessing computers (with permission), from our workshops, allowing us to troubleshoot more quickly if there’s an emergency without the need for a visit.
Q Give us an emergency scenario you had to deal with recently.
A We had a phone call from a very distressed father. His daughter had been up late on a Friday night working on an essay for her A Level coursework when her laptop crashed and she had a deadline to meet on Monday. Unfortunately, nothing had been backed up. They gave us a list of the most important files and we collected the laptop and took it to our workshop. We were able to recover all her coursework up until the hard drive had given up, including her essay. Within a few hours, we’d uploaded it to a secure link for her to download and carry on working and her work was handed in in good time. Their five star review said it all. We were able to underline the importance of backing up work and spotting viruses: advice we are happy to pass on to all our customers.
Q Do you only repair computers?
A No. We do also offer to discuss client IT requirements and will purchase, setup and install equipment. We have even custom built systems for clients.
Q James, why do you think your business has grown at such a pace?
A People are so reliant on technology and life is run at such a fast pace that most of our clients want their problems fixed as soon as possible, and in their own homes or offices. The old traditional method of leaving a PC in a shop to have issues fixed can cause frustration and unnecessary stress.
Q What sets CRUK apart from others?
A We’re local and aim to be with a customer in a couple of hours. The beauty of what we do is people don’t often trust leaving their PC with ‘someone’. We’re on-site, literally sitting next to the customer, so we can talk through what we’re doing. Sometimes we do act remotely, accessing computers (with permission), from our workshops, allowing us to troubleshoot more quickly if there’s an emergency without the need for a visit.
Q Give us an emergency scenario you had to deal with recently.
A We had a phone call from a very distressed father. His daughter had been up late on a Friday night working on an essay for her A Level coursework when her laptop crashed and she had a deadline to meet on Monday. Unfortunately, nothing had been backed up. They gave us a list of the most important files and we collected the laptop and took it to our workshop. We were able to recover all her coursework up until the hard drive had given up, including her essay. Within a few hours, we’d uploaded it to a secure link for her to download and carry on working and her work was handed in in good time. Their five star review said it all. We were able to underline the importance of backing up work and spotting viruses: advice we are happy to pass on to all our customers.
Q Do you only repair computers?
A No. We do also offer to discuss client IT requirements and will purchase, setup and install equipment. We have even custom built systems for clients.
essence info
Computer Repair UK (CRUK)Opening hours: Monday to Friday 8am to 6pm, Saturday 9am to 12 noon
Website: www.computerrepair-uk.com
Locations: Weybridge telephone: 01932 808577
Surbiton telephone: 020 8819 3279
Guildford telephone: 01483 338757
In a world where a cold sweat breaks out when something malfunctions on our phones, Mac, PC or other devices, we all need a trusted company to help us out. CRUK has a no fix, no fee policy, a friendly approach and bags of patience ensuring its experienced team can help with any query.